Testimonials
We had an absolutely outstanding experience purchasing our Dodge Durango, and we couldn’t be happier with the service we received from start to finish. A huge thank you to Liam, Jas, and Joel for making the entire process smooth, transparent, and genuinely enjoyable. From the moment we walked in, we felt welcomed and valued—not just as customers, but as a family. What truly stood out was the complete transparency throughout the financial process. Everything was clearly explained, with no pressure and no surprises, which gave us a great deal of confidence in our purchase. Their professionalism, honesty, and attention to detail made what can often be a stressful experience feel effortless and exciting. They went above and beyond to ensure we were comfortable and happy every step of the way. We highly recommend this dealership to anyone looking for not only a great vehicle, but an exceptional buying experience. Thank you again, Liam, Jas, and Joel—you made this a truly memorable moment for our family!
Huge shoutout to Caiden — hands down the best sales guy I’ve ever dealt with! He hooked me up with an amazing deal on my 1500 Rebel and made the whole experience smooth, honest, and actually enjoyable. No pressure, just straight-up great service. You can tell he genuinely cares about his customers. If you’re looking for someone who’ll take care of you, ask for Caiden. God bless him 🙌
UPDATE: A Massive Turnaround Thanks to Shawn & Daryl
I’m adding this update because, while the initial experience was a disaster, the way everything was handled in the end deserves real recognition.
Shawn is the reason this didn’t turn into a complete nightmare. After the repeated technical issues—wrong tire sizes, the rim mix-up—he stepped in and took full accountability. He wasn’t just managing from a distance; he was actively involved every step of the way. He stayed in constant contact (even after hours), sent photos of the new black Fuel rims before mounting them to make sure I was happy, and personally committed to going over the truck in detail himself.
He didn’t make excuses about the unauthorized mileage either—he focused on making things right and delivering the truck exactly as it should have been from the start.
If the rest of the staff operated with Shawn’s level of integrity and “no surprises” approach, this dealership would be on another level.
I also have to mention Daryl. When I joked about wanting a loaner I could “race,” he took that idea way more seriously than expected. At that point, I wasn’t sure if I was picking up a temporary vehicle or getting recruited into something questionable—but either way, he fully committed to the bit. His sense of humor and willingness to go above and beyond made a stressful situation a lot easier to deal with.
Bottom line: The sales department clearly has room to improve, but Shawn is someone you can trust. If you’re heading to Renfrew, deal with Shawn—he’ll make sure you’re properly taken care of.
BUYER BEWARE!
We previously purchased three vehicles here with no issues — which makes this experience with our fourth vehicle even more shocking. This has been one of the most incompetent, misleading, and unprofessional customer experiences we’ve ever had.
We originally came in to view a truck advertised online and worked with Cody. While polite, he misrepresented the vehicle, claiming it had “never seen the patch.” We personally knew the previous owner and knew that was completely false — the truck had clearly been used in the oil field.
Cody estimated my Jeep trade-in at $42,000, then disappeared and stopped responding.
Later, Travis contacted us and came back with a revised trade-in value of $31,000 — a sudden $11,000 drop with no reasonable explanation.
We booked an appointment and were passed to Austin, who suggested wrapping a Ram 2500 to get the color we wanted, along with a lift and larger tires. We agreed.
During the vehicle handover, Austin asked me for a cigarette and smoked while doing the walkaround. That alone says a lot about the level of professionalism here.
A few days later, we brought the truck back for a recall and modifications. The truck had approximately 640 km on it at drop-off.
They installed the WRONG tire size — 33s instead of the agreed 35s — and continued the pattern of only contacting my husband instead of me, despite me being the primary customer.
While my truck was away, I was given a loaner. After just four days, they called asking ME to do their job — taking odometer and condition photos so they could sell the loaner.
Two days later, they demanded it back and refused to deliver a replacement, even though I work under 6 km away.
When I returned to the dealership, staff claimed they didn’t have my phone number — despite years of purchases, service history, and the fact that they originally contacted me. That excuse is either dishonest or wildly incompetent.
After THREE WEEKS without my truck, we finally went to pick it up — only to find:
• The WRONG RIMS installed
• Austin admitted he likely ordered the wrong ones
• We were told replacements would take two more weeks
On top of that, when we picked up the truck, it had an additional 60km on it — with no clear explanation as to why our brand-new vehicle was being driven around.
It has now been THREE MORE WEEKS, and we STILL do not have the correct rims.
I’m adding this update because, while the initial experience was a disaster, the way everything was handled in the end deserves real recognition.
Shawn is the reason this didn’t turn into a complete nightmare. After the repeated technical issues—wrong tire sizes, the rim mix-up—he stepped in and took full accountability. He wasn’t just managing from a distance; he was actively involved every step of the way. He stayed in constant contact (even after hours), sent photos of the new black Fuel rims before mounting them to make sure I was happy, and personally committed to going over the truck in detail himself.
He didn’t make excuses about the unauthorized mileage either—he focused on making things right and delivering the truck exactly as it should have been from the start.
If the rest of the staff operated with Shawn’s level of integrity and “no surprises” approach, this dealership would be on another level.
I also have to mention Daryl. When I joked about wanting a loaner I could “race,” he took that idea way more seriously than expected. At that point, I wasn’t sure if I was picking up a temporary vehicle or getting recruited into something questionable—but either way, he fully committed to the bit. His sense of humor and willingness to go above and beyond made a stressful situation a lot easier to deal with.
Bottom line: The sales department clearly has room to improve, but Shawn is someone you can trust. If you’re heading to Renfrew, deal with Shawn—he’ll make sure you’re properly taken care of.
BUYER BEWARE!
We previously purchased three vehicles here with no issues — which makes this experience with our fourth vehicle even more shocking. This has been one of the most incompetent, misleading, and unprofessional customer experiences we’ve ever had.
We originally came in to view a truck advertised online and worked with Cody. While polite, he misrepresented the vehicle, claiming it had “never seen the patch.” We personally knew the previous owner and knew that was completely false — the truck had clearly been used in the oil field.
Cody estimated my Jeep trade-in at $42,000, then disappeared and stopped responding.
Later, Travis contacted us and came back with a revised trade-in value of $31,000 — a sudden $11,000 drop with no reasonable explanation.
We booked an appointment and were passed to Austin, who suggested wrapping a Ram 2500 to get the color we wanted, along with a lift and larger tires. We agreed.
During the vehicle handover, Austin asked me for a cigarette and smoked while doing the walkaround. That alone says a lot about the level of professionalism here.
A few days later, we brought the truck back for a recall and modifications. The truck had approximately 640 km on it at drop-off.
They installed the WRONG tire size — 33s instead of the agreed 35s — and continued the pattern of only contacting my husband instead of me, despite me being the primary customer.
While my truck was away, I was given a loaner. After just four days, they called asking ME to do their job — taking odometer and condition photos so they could sell the loaner.
Two days later, they demanded it back and refused to deliver a replacement, even though I work under 6 km away.
When I returned to the dealership, staff claimed they didn’t have my phone number — despite years of purchases, service history, and the fact that they originally contacted me. That excuse is either dishonest or wildly incompetent.
After THREE WEEKS without my truck, we finally went to pick it up — only to find:
• The WRONG RIMS installed
• Austin admitted he likely ordered the wrong ones
• We were told replacements would take two more weeks
On top of that, when we picked up the truck, it had an additional 60km on it — with no clear explanation as to why our brand-new vehicle was being driven around.
It has now been THREE MORE WEEKS, and we STILL do not have the correct rims.
Chris was so amazing in helping my husband find his new jeep. He was as patient as a saint as we looked at multiple units debating what would suit our needs that in the end we BOTH ended up finding new rides. He worked hard to get us both the deal we wanted going well above and beyond.
Thank you Chris !
Thank you Chris !
When our truck broke down and we were in a bit of a rush shea and haiven looked after us. We got all our questions answered and there friendly professional approach made us feel like it was the place to buy our vehicle from. Glad we went with Renfrew.
Eian was efficient and helped to make buying a vehicle easy. He provided me with all options that would be available to me within my wants and needs for purchasing an suv. He wasn’t pushy and he was willing to listen and support me throughout this process. It was a fun and easy going atmosphere that made buying a new vehicle fun! Thank you to Eian and the renfrew staff!
I had a wonderful experience at Renfrew Dodge. I received the best price for my 2026 Durango Hellcat Jailbreak, along with exceptional customer service. Caiden was quick to respond and kept me updated throughout the entire process. Highly recommend!
I had an AMAZING Experience today when I Bought my new used Ram truck at Renfrew Chrysler with Gagan the salesman who I was lucky enough to deal with on my purchase!!
If your looking for a new Ram I highly recommend him as he was nothing but honest and fair which is not too common in my past experience at other Dealerships., He went above and beyond and for that I’m very grateful so trust me he’s your guy if your in the market ask for my man Gagan you won’t be disappointed!!
If your looking for a new Ram I highly recommend him as he was nothing but honest and fair which is not too common in my past experience at other Dealerships., He went above and beyond and for that I’m very grateful so trust me he’s your guy if your in the market ask for my man Gagan you won’t be disappointed!!
We have been customers since 2019 and always we received AMAZING deals!!!! Today we are going home with a fantastic new truck. Thank you Caiden for your attention and for listening to our needs. Congrats
I have bought a free cars from 5 different dealers over the past 3 years. By far the sales team and the back office were the easiest to deal with at renfrew. Keep up the great work! Loving my new RAM during today's blizzard!
Dear Shawn and the Renfrew Chrysler Team,
I am writing to express my sincere gratitude for your team's exceptional commitment to customer satisfaction.
Exactly one year ago, I purchased a Jeep Wrangler 4xe from your location. Following months of recurring high-voltage system failures and a final recall that ended the engine after only 12,000 km, Jeep Canada was unable to provide a satisfactory resolution.
However, Shawn and the team at Renfrew Chrysler took it upon themselves to rectify this situation. Recognizing that the circumstances were unacceptable, you ensured that I remained a loyal customer by providing a new, safe, and equally equipped Jeep Wrangler to replace the original vehicle.
The speed and transparency with which this was handled were remarkable. Your team pulled the vehicle from the lot, completed all necessary paperwork, and had it detailed and ready for me within a few hours. This level of honesty and drive to ensure customer satisfaction is something I have not encountered at any other dealership.
Thank you for your professionalism and for going above and beyond to support your customers.
This will definitely lead me to recommend you and the team to anyone. I will be returning for follow purchases when the time comes.
Thank you
Nathan
I am writing to express my sincere gratitude for your team's exceptional commitment to customer satisfaction.
Exactly one year ago, I purchased a Jeep Wrangler 4xe from your location. Following months of recurring high-voltage system failures and a final recall that ended the engine after only 12,000 km, Jeep Canada was unable to provide a satisfactory resolution.
However, Shawn and the team at Renfrew Chrysler took it upon themselves to rectify this situation. Recognizing that the circumstances were unacceptable, you ensured that I remained a loyal customer by providing a new, safe, and equally equipped Jeep Wrangler to replace the original vehicle.
The speed and transparency with which this was handled were remarkable. Your team pulled the vehicle from the lot, completed all necessary paperwork, and had it detailed and ready for me within a few hours. This level of honesty and drive to ensure customer satisfaction is something I have not encountered at any other dealership.
Thank you for your professionalism and for going above and beyond to support your customers.
This will definitely lead me to recommend you and the team to anyone. I will be returning for follow purchases when the time comes.
Thank you
Nathan
Gagan from Renfrew helped me find a really great truck. It was a pleasure dealing with him throughout. He is very knowledgeable, did not rush me, and never made me feel pressured. He even took time on a day off to help me sort out some logistics before pick up. He will be my first call when I’m ready for my next truck.
Contacted the dealer ship in search of a new truck. I was fortunate enough to be in touch with Chay, who took care of me and found me exactly what I was looking for, without being pushy and trying to steer me in directions of vehicles I was not interested in, which I found very refreshing.
All in all very happy with the service.
All in all very happy with the service.
Fantastic experience at Renfrew Chrysler! Maaz went above and beyond to make buying my Jeep Compass Altitude smooth and enjoyable. He was friendly, knowledgeable, and answered all my questions without ever making me feel pressured. The whole process was professional, efficient, and genuinely pleasant. I highly recommend Maaz and the team at Renfrew Chrysler to anyone looking for a stress-free car-buying experience!
I’ve also had excellent interactions with the service department at Renfrew Chrysler, particularly with my service advisor, Brian Pink. He took all of my concerns seriously and ensured that my windshield replacement was handled quickly and efficiently. Communication was clear throughout the process, and it’s evident that he is very knowledgeable. Overall, it was a smooth and seamless experience, and I would highly recommend their service department.
I’ve also had excellent interactions with the service department at Renfrew Chrysler, particularly with my service advisor, Brian Pink. He took all of my concerns seriously and ensured that my windshield replacement was handled quickly and efficiently. Communication was clear throughout the process, and it’s evident that he is very knowledgeable. Overall, it was a smooth and seamless experience, and I would highly recommend their service department.
I live in the lower mainland and my daughter is currently going to university in Calgary. She had just purchased a preowned Wrangler while on reading break. She drove it back to Calgary to find out she only had heat on the passenger side only. I normally look after my family’s vehicles with purchasing & servicing, my daughter wanting to show her independence from “the old guy” at home called Renfrew Chrysler to book her Jeep in for a diagnostic check. I assumed the worst and asked my daughter to have the service advisor call me. Brian Pink was her advisor, once I got past the Reservoir Dogs comments (IYKYK) Brian was amazing! He kept both myself & my daughter informed, had the Jeep in the shop, diagnosed, repaired and let me know what the plan would be in the future if any further HVAC issues arose. Brian you’ve put this dad at ease knowing my daughter’s Jeep servicing needs are in capable hands while attending school in Calgary.
Dealt with Chad Norton for a pre-owned ram. He was great to work with, made sure I was happy. Easy guy to talk to. If you are looking for a pre-owned I suggest highly talking with Chad. The finance gentleman kevin was also amazing. I've dealt with other dealerships in the past and will always go back to renfrew.... thanks guys for making my life easier!!
I recently purchased a new truck from Renfrew Chrysler in Calgary, and I was thoroughly impressed by the professionalism and transparency of the staff. If you value your time and appreciate a straightforward buying process, I highly recommend this dealership.
The Standout Team: Caiden and Christian
A great part of my experience was working with Caiden in Sales. He was incredibly attentive and went above and beyond to provide all the necessary information for an informed decision. His approach was focused on finding the right vehicle for my needs rather than applying high-pressure sales tactics.
Once the deal moved to the business office, Christian in Finance handled the transition seamlessly. Finance is often the most stressful part of a vehicle purchase, but Christian’s communication was proactive and top-tier. He kept me updated throughout the process and ensured all my questions were answered promptly.
Areas for Operational Improvement;
While the front-end service was exceptional, I did notice some administrative friction between departments. Specifically, the accounting and back-office processing felt significantly slower than the fast-paced, attentive service provided by Caiden and Christian. Improving the synergy between the sales floor and the administrative office would make for a truly flawless customer experience.
Despite the slight administrative lag, the overall experience was excellent. The truck is fantastic, and the service from Caiden and Christian was among the best I’ve encountered in any type of purchasing situation.
I would certainly recommend seeking them out specifically for your next purchase.
The Standout Team: Caiden and Christian
A great part of my experience was working with Caiden in Sales. He was incredibly attentive and went above and beyond to provide all the necessary information for an informed decision. His approach was focused on finding the right vehicle for my needs rather than applying high-pressure sales tactics.
Once the deal moved to the business office, Christian in Finance handled the transition seamlessly. Finance is often the most stressful part of a vehicle purchase, but Christian’s communication was proactive and top-tier. He kept me updated throughout the process and ensured all my questions were answered promptly.
Areas for Operational Improvement;
While the front-end service was exceptional, I did notice some administrative friction between departments. Specifically, the accounting and back-office processing felt significantly slower than the fast-paced, attentive service provided by Caiden and Christian. Improving the synergy between the sales floor and the administrative office would make for a truly flawless customer experience.
Despite the slight administrative lag, the overall experience was excellent. The truck is fantastic, and the service from Caiden and Christian was among the best I’ve encountered in any type of purchasing situation.
I would certainly recommend seeking them out specifically for your next purchase.
We’ve had the absolute pleasure of working with Shawn Fennell for the past three years, and we truly wouldn’t want to purchase a vehicle from anyone else.
Shawn is an incredible guy to work with. His integrity, loyalty, and customer service are beyond the highest standards. He’s not someone who’s just out to make a sale he genuinely takes the time to understand your situation, whether it’s personal or business, and works with you like family to get you into the right vehicle.
If you’re looking for someone who truly cares and stands behind what he does, Shawn is your guy.
Shawn is an incredible guy to work with. His integrity, loyalty, and customer service are beyond the highest standards. He’s not someone who’s just out to make a sale he genuinely takes the time to understand your situation, whether it’s personal or business, and works with you like family to get you into the right vehicle.
If you’re looking for someone who truly cares and stands behind what he does, Shawn is your guy.
I had a fantastic experience this time, it made up for the purchase a few years ago. Stephanie was the only reason I gave Refrew a second chance, she didn't disappoint. I picked the Gladiator I wanted at a fair price, the deal was finished in 3 hours. I'm very happy with my purchase. Thank you Stephanie for the great job you do!
Went in to casually check out a truck. Had been in contact online briefly with a young salesman, Caiden.
He stepped out of his meeting a little early to meet me as I was in the area.
Ended up scoring a wicked deal on a 1 ton. Caiden was in my corner while we worked the deal up the chain.
Extremely pleasant, open and honest guy. Liam’s done a good job showing him the ropes!
He stepped out of his meeting a little early to meet me as I was in the area.
Ended up scoring a wicked deal on a 1 ton. Caiden was in my corner while we worked the deal up the chain.
Extremely pleasant, open and honest guy. Liam’s done a good job showing him the ropes!
A big thank you to Renfrew Chrysler and especially to Luna for making my first dealership experience such an amazing one! Luna was knowledgeable, honest, and incredibly patient, and I truly appreciated how comfortable and pressure-free the entire process felt.
What really stood out was her dedication — I even texted her late one night with a question, not expecting a reply until the next day, and she responded within minutes with the answer. That level of commitment and care speaks volumes about her professionalism.
I would absolutely recommend anyone looking to purchase a vehicle to go talk to Luna. You’ll be in excellent hands!
What really stood out was her dedication — I even texted her late one night with a question, not expecting a reply until the next day, and she responded within minutes with the answer. That level of commitment and care speaks volumes about her professionalism.
I would absolutely recommend anyone looking to purchase a vehicle to go talk to Luna. You’ll be in excellent hands!
These guys are absolutely amazing!! Back in 2012 I bought a Charger brand new with fantastic service in Lethbridge.
Here in Calgary at Renfrew the service is exceptional!! Not only were they extremely helpful with my Charger, I recently bought a used vehicle from them and couldn’t be happier. Very accommodating and informative. Super professional, friendly and knowledgeable. Very reasonable rates and super honest. They always take such good care of me and my vehicle(s). Never will I go anywhere else!! Thanks Renfrew for always taking such good care of me and treating me as a valued customer.
Here in Calgary at Renfrew the service is exceptional!! Not only were they extremely helpful with my Charger, I recently bought a used vehicle from them and couldn’t be happier. Very accommodating and informative. Super professional, friendly and knowledgeable. Very reasonable rates and super honest. They always take such good care of me and my vehicle(s). Never will I go anywhere else!! Thanks Renfrew for always taking such good care of me and treating me as a valued customer.
I recently bought a Ram pickup truck from Renfrew Chrysler and had a great experience. My salesperson, Eian Gravell, was professional, helpful, and made the whole process smooth and stress-free.
Highly recommend asking for Eian if you’re looking to buy a vehicle! ✌️
Highly recommend asking for Eian if you’re looking to buy a vehicle! ✌️
I needed to trade out. Vehicles but we had a lot of negative equity. Luna and the team worked hard to get us into two new vehicles. The customer service here was amazing and they kept us in the loop the whole way through the process. I recommend this place hands down.
My sales person was G and he was a pleasure to do business with. He was very easy to talk with and very thorough. If he didn’t have an answer to a question he would go and ask the right people and get back to me. They are very transparent in the used department and showed me documents I would not have thought to ask for. Every aspect of the sale was great, From the test drive to driving it off the lot. I will definitely recommend them and use them again.